Order Processing: If you are experiencing any issues while placing your order, please ensure that your personal information and payment details are entered correctly. If the issue persists, please contact our customer support team for assistance.

Click here to contact customer service.

Cancellations: Once your order has been placed, we begin preparing it as quickly as possible to ensure fast delivery. If you need to cancel your order, please contact our customer support team as soon as possible.
Please note that once your order has been shipped, no modifications or cancellations can be made, including changes to items, shipping address, or payment details.

Returns and Exchanges: 
You may return or exchange products purchased online within 14 days of receiving your order, provided that the items are unused, undamaged, and returned in their original packaging with all tags attached.
Click here to contact customer service for return or exchange requests.

• Refunds: Once we confirm receipt of your return, we'll process your refund within 10-14 business days.
• Exchanges: To request an exchange, please return the original item according to the instructions above, then contact our customer support team to arrange the exchange and share a photo of the item you would like to exchange.

My Timberland Account: To reset your password, please use the link provided on the My Account login page. You can navigate through your account to view order history, add to your wish list, change your password.

Promotions & Discounts: If the item you purchase is on sale, you will see the discount applied in your cart. If you have a promo code, please enter it during the checkout process. If a discount is not applying in cart as anticipated after entering a promo code, it may be subject to exclusions.