Currently, we only offer delivery within Egypt.

Once we receive your order, the standard delivery time is usually 2 to 5 business days. Delivery dates may be affected during public holidays. Free shipping is available for orders above EGP 10,000.

You can track the shipment progress of your Timberland order using the tracking information provided in your shipping confirmation email. By clicking on the tracking number, you will be redirected to the carrier’s tracking page to view the status of your delivery.

The carrier tracking page is updated regularly. If you do not see any movement within 2 business days, please contact our Customer Service team and provide your order number. We will work with our delivery partner to locate your order.

Please first review the delivery address details provided in your shipping confirmation email. It is possible that an alternative delivery address was entered. If this is not the case, please contact our Customer Service team and provide your order number. We will work with our delivery partner to locate your order.

If you would like to return an item, please follow the steps below:

Contact us through any of our official channels:

• Facebook: https://web.facebook.com/TimberlandEgypt
• Instagram: https://www.instagram.com/timberlandegypt/
• Email: timberland@rasport.com.eg

Provide the following details:

• Your order number
• A photo of the item you wish to return

• A Customer Care representative will review and process your request.
• Please ensure that the original purchase invoice is included with the returned package.
• A courier will contact you within 5–7 business days to collect the returned item.
• Once received, the item will be inspected for eligibility, and your refund will be processed accordingly.

You have 14 days from the date your order is delivered to submit a return or refund request. Returns requested after 14 days cannot be accepted in accordance with the Consumer Protection Law.

Returns may be refused in the following cases:

• The return request is submitted after 14 days from the delivery date.
• The product has been used, damaged, or is not in the same condition as when delivered.
• Consumable products that have been used or installed.
• Missing components such as price tags, labels, original packaging, or accessories.
• Items listed in our Special Condition Returnable List.

• Swimwear: Cannot be returned or exchanged unless the hygiene sticker is intact.
• Underwear & Sports Bras: Cannot be returned or exchanged.
• Accessories & Socks: Must be returned in the original packaging with labels intact.
• Fragrances & Shoe Care Products: Must be sealed, unopened, and in their original packaging.

If you receive an incorrect item, you may return it in unused condition with its original packaging. Once we receive and inspect the item, a full refund will be processed within 14 days.

If the item you received is damaged or defective, please contact us through any of our official channels and provide:

• Your order number
• A clear photo of the damaged or defective item

Once the item is received:

• If confirmed defective or damaged, a full refund including shipping fees will be issued within 7 days of the return request.
• If the issue is determined to be due to misuse or customer-caused damage, the item will be returned to you and shipping fees will apply.

Standard Refunds

• Refunds are available within 14 days of receiving your order.
• The returned item must be in its original condition and packaging.
• Once the item is received and inspected, the refund will be processed after deducting the original shipping fees (if applicable).

Defective or Damaged Items

• If the returned item is confirmed to be defective or damaged, a full refund will be issued, including the original delivery fees.
• Refunds will be processed within 14 business days from the date we receive the returned item.

Refund Methods

Payments Made by Credit/Debit Card

Refunds will be issued to the same card used for the original transaction. Please note that it may take up to 30 days for the refund to appear on your card statement, depending on your bank’s processing time.

Payments Made by Cash on Delivery (COD)

Refunds will be transferred to the customer’s bank account. Customers will be required to provide valid bank account details for the transfer.

Currently, we accept:

• Debit Cards
• Credit Cards
• Halan Installments
• Sympl Installments
• Premium Card Installments
• Souhoola Installments
• ValU Installments
• Cash on Delivery (COD)

If you encounter an error, please refresh the page and try to complete your order again. This could be due to one of the following reasons:

• Products have been added from multiple browser tabs.
• The selected products are no longer available.
• Session timeout.

You can find your order number in:

• Your order history.
• Your order confirmation and shipping confirmation emails.

Once your purchase has been confirmed, it is no longer possible to modify your order. If you wish to return any item, you may do so in accordance with our return policy.

If you wish to cancel your order, please contact our Customer Service team and provide your order number.

Your order may be incomplete because certain items were unavailable and were therefore cancelled. This information will be indicated in your shipping confirmation email.

If you are still unsure why your order is incomplete, please contact our Customer Service team and provide your order number.

If you need any further assistance, please feel free to contact us:

Email: timberland@rasport.com.eg
Phone: 01034223900